Shipping policy

1. General information

This Shipping Policy applies to all products and services purchased from Partners In Care, LLC (“we”, “us”, “our”) through our website or by direct arrangement with our office at:

Partners In Care, LLC
11899 Edgewood Rd, Suite O
Auburn, CA 95603
United States

Phone: (530) 268-7423
Email: billing@picseniorcare.org

By placing an order, you agree to the terms described in this Shipping Policy.

2. Service area and shipping destinations

  • We currently provide services and, where applicable, ship related materials within the United States, with a primary focus on California.

  • We do not offer international shipping at this time.

  • Some services or products may not be available in all locations due to regulatory, licensing, or logistical limitations. Availability will be confirmed during the order or intake process.

3. Processing times

  • Orders and service arrangements are typically processed within 1–3 business days after confirmation of payment or insurance/benefit verification (if applicable).

  • Business days are Monday through Friday, excluding federal and state holidays.

  • If there is a delay in processing your order (for example, high demand, staffing limitations, or vendor delays), we will notify you using the contact information provided at the time of order.

4. Shipping methods and delivery times (for physical items)

When physical materials or supplies are shipped:

  • Standard Shipping: 3–7 business days after the order has been processed.

  • Expedited Shipping (if available): 1–3 business days after the order has been processed.

  • Delivery timeframes are estimates and are not guaranteed. Weather, carrier delays, or other factors outside our control may extend delivery times.

Carriers may include USPS, UPS, FedEx, or other reputable delivery services. The specific carrier will be selected based on destination, weight, and urgency.

5. Shipping rates

  • Shipping rates are calculated based on order size, weight, destination, and selected shipping method.

  • Any applicable shipping charges will be displayed or communicated to you before you confirm your order.

  • From time to time, we may offer free or discounted shipping promotions. Such offers will be clearly indicated and may be subject to minimum order amounts or other conditions.

6. Local delivery / in‑person service

For in‑home care and related services:

  • Services are typically delivered in person at the client’s residence or other agreed‑upon location within our service area.

  • Any applicable visit fees, travel fees, or minimum service charges will be disclosed during the intake and scheduling process.

  • Appointment windows and caregiver arrival times are estimates. Traffic, weather, and other unforeseen circumstances may affect arrival time, but we will make reasonable efforts to notify you of delays.

7. Shipment confirmation and tracking

  • For physical shipments, we may provide a tracking number once the order has been shipped, depending on the carrier used.

  • Tracking information, if available, will be sent to the email address you provide at checkout or during the order process.

8. Incorrect or incomplete addresses

  • You are responsible for providing a complete and accurate shipping address.

  • If an order is returned to us due to an incorrect or incomplete address, we may contact you to arrange re‑shipment. Additional shipping charges may apply.

  • We are not responsible for delays or non‑delivery caused by incorrect or incomplete address information.

9. Lost, damaged, or delayed shipments

  • Risk of loss passes to you upon our delivery of the order to the carrier.

  • If your shipment appears to be lost or significantly delayed, please contact us so we can assist in working with the carrier to locate the package.

  • If you receive a damaged package, please:

    • Keep all packaging materials and the damaged item.

    • Contact us within 5 business days of delivery with photos and a description of the damage.

    • We will review the issue and, at our discretion, may offer a replacement, refund, or other remedy as permitted by law.

10. Restrictions and special items

  • Certain items may be subject to additional restrictions or special handling requirements under federal, state, or local regulations.

  • We reserve the right to refuse shipment of any item that cannot be safely or legally transported.

  • If an item cannot be shipped after you have placed an order, we will notify you and issue a refund for that item.

11. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, services, or applicable laws. The “Last updated” date at the top of this page will indicate when the most recent changes were made. Your continued use of our services or placement of orders after updates are posted constitutes your acceptance of the revised Policy.

12. Contact us

If you have any questions or concerns about this Shipping Policy or about a specific order or service, please contact us:

Partners In Care, LLC
11899 Edgewood Rd, Suite O
Auburn, CA 95603
United States

Phone: (530) 268-7423
Email: billing@picseniorcare.org